This Privacy Policy explains how iSnuüg ("we", "us", "our") collects, uses, stores and protects your personal data when you use our website or purchase our products and services.
We are committed to protecting your privacy and handling your data transparently and securely.
1. Who We Are
iSnuüg provides boiler installation, subscription-based heating cover, monitoring services and related home heating solutions across the United Kingdom.
For the purposes of UK data protection law, iSnuüg is the "data controller" of your personal data.
If you have any questions about this policy, please contact us via the details on our website.
2. What Information We Collect
We may collect and process the following information:
Information You Provide Directly
- Full name
- Address
- Email address
- Telephone number
- Date of birth (where required)
- Payment details
- Property information
- Details about your heating system
Information Collected Automatically
- IP address
- Device information
- Browser type
- Usage data
- Website interaction data
Monitoring Data (Where Applicable)
If your plan includes remote monitoring, we may collect:
- Boiler performance data
- Fault codes
- Heating system status
- Usage diagnostics
Monitoring data is used solely to support your service plan and improve system reliability.
3. How We Use Your Information
We use your personal data to:
- Provide quotations and installations
- Manage subscription plans
- Process payments
- Arrange servicing and repairs
- Provide customer support
- Improve our services
- Comply with legal obligations
- Prevent fraud
Where required, we rely on one of the following lawful bases:
- Performance of a contract
- Legal obligation
- Legitimate interests
- Consent (for marketing communications)
4. Payments
Payments may be processed securely via third-party payment providers.
We do not store full card or bank details on our systems.
Payment providers may include Direct Debit processors or secure card payment platforms.
5. Marketing Communications
We may send marketing emails where:
- You have given consent, or
- You are an existing customer and we are promoting similar services
You can unsubscribe at any time by clicking the unsubscribe link in emails or contacting us directly.
6. Sharing Your Data
We may share your personal data with:
- Qualified engineers and contractors
- Payment providers
- IT and hosting providers
- Monitoring technology providers
- Regulatory authorities where required
All third parties are required to process your data securely and in accordance with data protection law.
We do not sell your personal data.
7. Data Retention
We retain personal data only for as long as necessary to:
- Provide services
- Meet legal obligations
- Resolve disputes
- Enforce agreements
Financial records may be retained for up to 6 years to comply with UK tax law.
8. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction
- Request erasure
- Restrict processing
- Object to processing
- Data portability
- Withdraw consent (where applicable)
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
9. Data Security
We implement appropriate technical and organisational measures to protect your data, including:
- Secure servers
- Encrypted data transmission
- Access controls
- Limited staff access
However, no system is completely secure, and we cannot guarantee absolute security.
10. Cookies
Our website may use cookies and similar technologies to:
- Improve user experience
- Analyse traffic
- Support website functionality
You can control cookie settings through your browser.
A separate Cookie Policy may provide further details.
11. International Transfers
Where data is processed outside the UK, we ensure appropriate safeguards are in place, including:
- Adequacy regulations
- Standard contractual clauses
12. Children’s Privacy
Our services are intended for homeowners aged 18 and over.
We do not knowingly collect personal data from children.
13. Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.
14. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact iSnuüg via the contact details provided on our website.
Last Updated
4 March 2026